Our Terms

1. Introduction

Welcome to Vortex Digital (vortexbank.uk). By accessing and using our services, you agree to comply with the following terms and conditions. Please read them carefully.

 

2. Definitions

"Fintech" refers to Vortex Digital.

"User" or "Customer" refers to anyone using the services provided by the Fintech.

"Account" refers to any account opened by a User with the Fintech.

"Services" refers to all banking and financial services offered by the Fintech.

"Partner Banks" refers to banks and financial institutions that collaborate with Vortex Digital.

 

3. Account Opening and Maintenance

Eligibility: Users must be at least 18 years old and meet the Fintech's eligibility criteria.

Verification: Users must provide accurate and complete information and comply with the Fintech's verification procedures.

Account Security: Users are responsible for maintaining the confidentiality of their account information and for all activities under their account.

 

4. Services

Digital Banking: The Fintech offers online and mobile banking services, including account management, transfers, and payments.

Loans and Credit: The Fintech may offer various loan and credit products subject to approval and additional terms.

Deposits: Users can deposit funds into their accounts using various methods specified by the Fintech.

 

5. Data Sharing with Partner Banks

Purpose: The Fintech may share User data with Partner Banks to enhance service offerings, provide financial products, and comply with regulatory requirements.

User Consent: By using the Fintech's services, Users consent to the sharing of their data with Partner Banks as described in the Privacy Policy.

Data Protection: The Fintech ensures that Partner Banks adhere to strict data protection standards.

 

6. Fees and Charges

Fee Schedule: Users agree to pay all applicable fees and charges as outlined in the Fintech's fee schedule.

Changes to Fees: The Fintech reserves the right to modify its fees and charges with prior notice to Users.

 

7. Privacy and Data Protection

Privacy Policy: The Fintech is committed to protecting User privacy and handling personal data in accordance with its Privacy Policy.

Data Usage: User data may be used for providing and improving services, complying with legal obligations, and other purposes as outlined in the Privacy Policy.

 

8. User Obligations

Compliance: Users must comply with all applicable laws and regulations.

Prohibited Activities: Users must not engage in activities such as fraud, money laundering, or any other illegal activities.

 

9. Limitation of Liability

Service Availability: The Fintech does not guarantee uninterrupted access to its services and is not liable for any disruptions.

Financial Loss: The Fintech is not responsible for any financial loss incurred by Users unless caused by the Fintech's negligence.

 

10. Dispute Resolution

Complaints: Users can file complaints through the Fintech's designated channels.

Arbitration: Disputes may be resolved through binding arbitration in accordance with the Fintech's arbitration procedures.

 

11. Changes to Terms and Conditions

The Fintech reserves the right to modify these terms and conditions at any time. Users will be notified of any significant changes.

 

12. Governing Law

These terms and conditions are governed by the laws of the United Kingdom.

 

13. Contact Information

For any questions or concerns, Users can contact the Fintech through the following means:

Email: support@vortexbank.uk

Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

 

By using the Fintech's services, Users acknowledge that they have read, understood, and agreed to these terms and conditions.