Our Terms

1. Introduction

Welcome to Vortex Digital Bank (vortexbank.uk). By accessing and using our services, you agree to comply with the following terms and conditions. Please read them carefully.


2. Definitions

"Bank" refers to Vortex Digital Bank.

"User" or "Customer" refers to anyone using the services provided by the Bank.

"Account" refers to any account opened by a User with the Bank.

"Services" refers to all banking and financial services offered by the Bank.

"Partner Banks" refers to banks and financial institutions that collaborate with Vortex Digital Bank.


3. Account Opening and Maintenance

Eligibility: Users must be at least 18 years old and meet the Bank's eligibility criteria.

Verification: Users must provide accurate and complete information and comply with the Bank’s verification procedures.

Account Security: Users are responsible for maintaining the confidentiality of their account information and for all activities under their account.


4. Services

Digital Banking: The Bank offers online and mobile banking services, including account management, transfers, and payments.

Loans and Credit: The Bank may offer various loan and credit products subject to approval and additional terms.

Deposits: Users can deposit funds into their accounts using various methods specified by the Bank.


5. Data Sharing with Partner Banks

Purpose: The Bank may share User data with Partner Banks to enhance service offerings, provide financial products, and comply with regulatory requirements.

User Consent: By using the Bank’s services, Users consent to the sharing of their data with Partner Banks as described in the Privacy Policy.

Data Protection: The Bank ensures that Partner Banks adhere to strict data protection standards.


6. Fees and Charges

Fee Schedule: Users agree to pay all applicable fees and charges as outlined in the Bank's fee schedule.

Changes to Fees: The Bank reserves the right to modify its fees and charges with prior notice to Users.


7. Privacy and Data Protection

Privacy Policy: The Bank is committed to protecting User privacy and handling personal data in accordance with its Privacy Policy.

Data Usage: User data may be used for providing and improving services, complying with legal obligations, and other purposes as outlined in the Privacy Policy.


8. User Obligations

Compliance: Users must comply with all applicable laws and regulations.

Prohibited Activities: Users must not engage in activities such as fraud, money laundering, or any other illegal activities.


9. Limitation of Liability

Service Availability: The Bank does not guarantee uninterrupted access to its services and is not liable for any disruptions.

Financial Loss: The Bank is not responsible for any financial loss incurred by Users unless caused by the Bank’s negligence.


10. Dispute Resolution

Complaints: Users can file complaints through the Bank’s designated channels.

Arbitration: Disputes may be resolved through binding arbitration in accordance with the Bank’s arbitration procedures.


11. Changes to Terms and Conditions

The Bank reserves the right to modify these terms and conditions at any time. Users will be notified of any significant changes.


12. Governing Law

These terms and conditions are governed by the laws of the United Kingdom.


13. Contact Information

For any questions or concerns, Users can contact the Bank through the following means:

Email: support@vortexbank.uk

Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.


By using the Bank’s services, Users acknowledge that they have read, understood, and agreed to these terms and conditions.

Help is


Write to our team and we will respond as quickly as possible.